Your Privacy Matters at f222 —
Here's How We Protect
Your Personal Data

1. Introduction

f222 is Bangladesh's trusted online cricket betting and casino platform, operating at https://f222.lat. We take the privacy and security of our players' personal data very seriously. This Privacy Policy sets out in clear, plain language what personal data f222 collects, how we use it, who we share it with, how long we keep it, and what rights you have as a data subject.

This Policy applies to all personal data collected through the f222 website, mobile application, customer support channels, and any other f222 digital service. It applies to all registered players as well as to any individual who browses the f222 Platform without registering an account.

This Privacy Policy should be read alongside the f222 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference and are available on this site.

2. Data Controller

For the purposes of this Privacy Policy, f222 acts as the data controller in respect of all personal data collected from players and Platform visitors. As data controller, f222 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

All queries, requests, and complaints relating to the use of your personal data by f222 should be directed to the f222 Data Protection contact point, reachable via the support email address listed in Section 15 of this Policy.

3. Data We Collect

f222 collects several categories of personal data in the course of providing its services to Bangladesh players. The specific data collected depends on how you interact with the Platform.

3.1 Registration Data

When you create an f222 account, we collect the following information:

• Full legal name
• Date of birth
• Residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification Data (KYC)

To comply with our identity verification obligations and to prevent underage gambling and fraud, f222 may request the following documents from players:

• Government-issued photo identity document (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method (screenshot or confirmation from bKash, Nagad, Rocket, Upay, or bank account)
• Selfie photograph for identity confirmation

3.3 Financial Transaction Data

We collect records of all deposits, withdrawals, bonuses, and wagers associated with your f222 account, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers, and transaction reference numbers.

3.4 Technical and Usage Data

When you access the f222 Platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, session duration, pages visited, game sessions initiated, and referring URL. This information is used to operate and improve the Platform, detect fraud, and personalise your experience where you have consented to this.

3.5 Communications Data

If you contact the f222 support team via live chat, email, or any other channel, we retain records of that correspondence including message content, timestamps, and any attachments or documents shared with us in the course of that interaction.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, email, phone, address	Account creation & identity
KYC Documents	National ID, passport, address proof	Age & identity verification
Financial Data	Deposits, withdrawals, bet history	Payment processing & compliance
Technical Data	IP address, device, browser, sessions	Security, fraud prevention & analytics
Communications Data	Support chat logs, email correspondence	Customer service & dispute resolution
Cookie & Tracking Data	Session cookies, analytics identifiers	Platform functionality & improvement

4. How We Collect Data

f222 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit, place a bet, contact support, or respond to a survey or promotion;
• Automatically via technology — through cookies, server logs, and analytics tools when you browse or interact with the f222 Platform;
• From third-party service providers — such as identity verification agencies, payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), and fraud detection services, who may share data with us as part of the services they provide to f222;
• From publicly available sources — where f222 has a legitimate reason to cross-reference publicly accessible data against information provided by a player (for example, in the context of a fraud investigation).

5. How We Use Your Data

f222 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your f222 player account, including verifying your identity and processing login requests;
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (৳) through your chosen payment method and to maintain accurate financial records;
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and responsible gaming duties;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other breaches of the f222 Terms & Conditions;
• Customer support: To respond to your queries, complaints, and requests efficiently and to maintain records of support interactions for quality and dispute resolution purposes;
• Personalisation: To personalise your experience on the f222 Platform, including tailoring game recommendations and promotional offers where you have consented to receive them;
• Platform improvement: To analyse usage patterns, conduct testing, fix bugs, and develop new features that improve the f222 player experience;
• Responsible gaming: To monitor betting patterns and account activity for indicators of problem gambling and to apply responsible gaming tools where appropriate;
• Marketing communications: To send promotional emails, SMS messages, and in-platform notifications to players who have opted in to receive marketing from f222.

6. Legal Basis for Processing

f222 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: Processing that is necessary to perform our contract with you — for example, processing your deposits, recording your bets, and paying out your winnings;
• Legal obligation: Processing that is required to comply with a legal or regulatory obligation — for example, identity verification under anti-money laundering requirements or age verification under responsible gaming obligations;
• Legitimate interests: Processing that is necessary for f222's legitimate business interests, where those interests are not overridden by your rights and interests — for example, fraud prevention, Platform security, and analytics;
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you marketing communications or setting non-essential cookies on your device. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

7. Data Sharing

7.1 Service Providers

f222 shares personal data with carefully selected third-party service providers who assist in delivering the f222 Platform and its associated services. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), identity verification agencies, cloud hosting providers, analytics platforms, and customer support tools. All such providers are engaged under contractual data processing agreements that restrict them to processing data only on f222's documented instructions and for no other purpose.

7.2 Legal and Regulatory Disclosures

f222 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we receive a lawful request to do so. In such cases, f222 will disclose only the minimum amount of data required to satisfy the legal obligation and will, where permitted by law, notify the affected player of the disclosure.

7.3 Business Transfers

In the event that f222 undergoes a business restructuring, merger, acquisition, or sale of assets, personal data held by f222 may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to the Privacy Policy that result from it.

8. International Data Transfers

The f222 Platform serves players based in Bangladesh, and our primary data processing infrastructure is designed with this in mind. However, some of the third-party service providers we use to deliver the Platform operate servers located outside Bangladesh. Where personal data is transferred to a third country, f222 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent protections — to ensure that your data continues to receive a level of protection consistent with this Privacy Policy.

9. Data Retention

f222 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your f222 account relationship;
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in line with standard financial record-keeping obligations;
• Identity verification documents: Retained for a minimum of five (5) years following account closure;
• Support correspondence: Retained for a period of three (3) years from the date of the last interaction;
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to evidence compliance;
• Technical and usage logs: Retained for up to twenty-four (24) months for analytical and security purposes, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

10. Data Security

f222 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the f222 Platform;
• Encryption at rest for sensitive personal data fields stored on f222 servers;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their role;
• Regular security audits and penetration testing of the f222 Platform infrastructure;
• Multi-factor authentication for administrative access to systems holding personal data;
• Comprehensive audit logging of all access to sensitive data records.

11. Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files that are placed on your device by websites you visit. f222 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the Platform, remember your preferences, analyse Platform usage, and — where you have consented — deliver personalised content and marketing.

11.2 Types of Cookies We Use

• Essential cookies: These are necessary for the Platform to function and cannot be disabled. They include cookies that maintain your login session, remember your language and currency preferences, and protect the Platform against cross-site request forgery (CSRF) attacks;
• Analytics cookies: These help us understand how players interact with the f222 Platform by collecting information about pages visited, time spent, and features used. This data is aggregated and anonymised;
• Functional cookies: These remember choices you make on the Platform (such as your preferred payment method) to provide a more convenient experience;
• Marketing cookies: These are set only with your consent and are used to serve you relevant promotional content. They may track your visits across different sessions.

11.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the f222 Platform. Essential cookies cannot be disabled as they are strictly necessary for the Platform to operate.

12. Your Data Rights

As a player whose personal data is processed by f222, you have the following rights with respect to that data:

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed;
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you;
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute — it does not apply where we are required to retain data for legal or regulatory compliance purposes;
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of data we hold;
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format;
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the f222 support team using the contact details in Section 15. We will respond to all valid requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

13. Minors and Age Restriction

The f222 Platform is strictly intended for adults aged 21 years and above. f222 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has registered an f222 account or provided personal data to the Platform, please contact us immediately at the address in Section 15 so that we can investigate and take appropriate action.

14. Changes to This Privacy Policy

f222 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players by email to the address on record or by displaying a prominent notice on the f222 Platform for a period of not less than 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how f222 protects your data. Continued use of the f222 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way f222 handles your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the f222 Platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

When contacting us about a data rights request, please include your registered email address and, where applicable, a description of the data or processing activity your request relates to. This will help us locate your records and handle your request as efficiently as possible.